Box Office:

Safety Policies

We look forward to welcoming you to our theater!

  • Our friendly staff and volunteers are eager to welcome you back into our home.
  • Great performers are ready to take to our stage and provide quality experiences you've come to expect and cherish.
  • Lobby bars remain operational before curtain call and at intermission.
  • New policies have been put in place to safeguard everyone's health and wellbeing. Please read them below before heading out to the theater. (These safety requirements are both for your protection as well as to keep the Arts Center running as a viable arts organization.)
  • Enhanced cleaning procedures have been put in place to ensure our environment is ready for your return. Read about our changes below.

The Situation is fluid.

Our current health climate is ever-changing. Please frequent this page before attending performances and events, as policies may be updated.

Thank you for you patience, understanding, and continued support of the arts!

Last Updated: July 1, 2021

Our New Policies

Face Mask Icon

As of July 1, 2021, Actors’ Equity Association (AEA) has lifted the mask mandate … that means masks are completely optional in the theater now! Further, audience members can once again enjoy a beverage in the theater during the show in our commemorative Arts Center cups!

Please note: The situation is fluid and, as a professional producing theater, the Arts Center continues to abide by AEA mandates. Should the directive change, we will let you know. As of now, masks remain optional.

Physical Distance Icon

All patrons and staff are required to practice physical distancing at all times.

Please follow directional signage and ground markings, which have been placed to help patrons better navigate the area while practicing physical distancing.

Cleaning Bottle Icon

Cleaning and sanitation regiments have been enhanced throughout the Arts Center using CDC approved and EPA registered industrial-strength disinfectant that is safe for all surfaces.

Extra attention is given to high-traffic areas including public elevators, handrails, benches, seats, tables, restrooms and more.

After each performance, the Arts Center will be sanitizing the theater house and lobby using a state of the art ULF disinfecting fogging system.

Additionally, hand sanitizer dispensers have been installed throughout the building. Frequent usage is encouraged.

Physically Distanced Seating

Seating Icon

Seating within the theater will remain at a reduced audience capacity. Though government occupancy mandates have been lifted, we made a decision in the best interest of all, that we will operate at socially-distanced 60% capacity at this time.

When selecting seats, please be aware of the new arrangement and consider those seated around you.

Ticketing + COVID-19 FAQs

What happens if my event is canceled due to COVID-19?

When events are canceled, you will be contacted via email from with instructions on how to handle your ticket value.

You will have the option to donate the value of your tickets, receive an account credit for the full ticket value, or request a refund (please allow time for payment processing if requesting a refund).

What happens if my event is postponed or rescheduled due to COVID-19?

When events are postponed or rescheduled, you will be contacted via email from with the new event information as soon as we are updated.

Unless notified otherwise, your tickets will be valid for the new event date.

If your event is postponed, note that we are working to identify new dates, and will contact you as soon as we have confirmation.

What if I can no longer attend my event due to COVID-19?

Our standard cancellation policy remains in effect. Paid tickets can be cancelled; however, refunds are not issued. All sales are final. Learn More.

What happens if I arrive after the show starts?

Please be aware, latecomers may not be seated until intermission and are seated at the discretion of house management.

We have taken enhanced health and safety measures – for you, our other patrons, and staff. You must follow all posted instructions while visiting the Arts Center of Coastal Carolina.

The health and safety of our patrons, staff, and volunteers are our highest priority, and we appreciate your support. These safety requirements are both for your protection as well as to keep the Arts Center running as a viable arts organization.

These new policies and procedures have been put in place in compliance with federal, state and local government mandates and advice.