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Group Policies
Reservation & Seating Information
Reservations are not confirmed until receipt of signed contract and initial seat deposit, which must be received within 14 days of the initial booking. The Arts Center of Coastal Carolina will not hold reservations beyond 14 days without a signed contract and paid initial deposit.
Seats are assigned on a best-available basis after our subscribers. A seating chart will only be provided after the receipt of contract and initial deposit as seating is not guaranteed until that time. Seating arrangements within the group are solely the responsibility of the group leader.
Subscriber’s seats cannot be applied toward the group booking but may be seated with the group.
Handicap seating is limited and arrangements for such seating must be made at time of reservation. The Arts Center cannot make these accommodations once your group has arrived at the theater. If your needs change after you have confirmed your reservation, contact the Group Sales Office immediately and we will make every attempt to accommodate your request.
Deposit & Payment Information
A 50% non-refundable deposit and signed contract are required within 14 days after the initial booking in order to secure the reservation. Final payment and confirmation of ticket quantity are required 14 days prior to the performance date. Ticket reservations unpaid by the specified due dates will be released for resale and result in the forfeiture of all deposits.
Payments may be made by check, money order, MasterCard or Visa.
All sales are final.
Refunds for unused tickets are not available.
Order Cancellation & Modification Policies
If a group should fall below the minimum to qualify as a group (10+ people), the contract may be canceled and may result in the forfeiture of any deposit made on the contract. The deposit may be used towards single tickets should the number drop below 10, however the balance remaining will be based on full ticket price. The group rate will not apply.
Before payment is made in full, groups may change their number of seats as long as the number per contract stays above the group minimum (10 people). However, if there is a reduction in the number of seats, group pricing for total number of seats will apply. Once payment in full has been made and seats have been assigned, no refunds, exchanges or reduction of ticket quantity can be made.
Additional Tickets
If payment has been made in full and the group requires additional tickets, those tickets may be made available to the group at the group rate confirmed at time of full payment. Additional tickets are subject to availability. If seats are requested before final payment is due an addendum to the original contract will be issued. Additional seats requested after final payment will be will be sold at the discretion of the management. We will make every effort to reserve them near the group’s original seating area.
General Group Sales Policies
Groups are asked to arrive at the theater 30 minutes before curtain. Groups arriving less than 10 minutes prior to the curtain will not be seated until intermission.
Groups not met by an Art Center representative should have the group leader or escort check in at the box office before your group leaves the bus.
Only the group leader or tour company may call, make changes or inquire about the reservation. All third party inquiries will be asked to refer to the group leader or tour company. No exceptions.
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